Documentation

Choose the drop you want to use, then follow its guide. Team, access and billing are covered under shared setup.

Start here

New to MentorDrop? Read How it works and Who it is for. Then choose the drop you want to set up. Each section below links to its own guides.

Q&A

Receive client questions and answer them from a shared team inbox.

• Organize client questions: forms, reply recordings and attachments, assignments and team workflow.
• Recurring sessions and submission limits: schedules, availability, response expectations and follow-up.
• 50-second visual walkthrough: a captioned Q&A demonstration with real screenshots and a transcript.

Library

Deliver videos, texts, materials and worksheets, keep progress and open content in stages.

• Share videos and build libraries: uploads, pieces, sections, materials, worksheets, opening rules, progress, transcripts and public video links.

Events

Bring live dates, access and recordings together while using your existing meeting room.

• Organize live events and share recordings: space agendas (public for open spaces), recurrence, registration, questions before a live and recordings.

Qualify

Assess fit before a call or program with a voice interview and the review process you choose.

• Assess applications with Qualify: questions, checks, outcomes, manual review, test runs, sharing and application reports.

Articles

Turn your team's answers into articles on your own website.

• Publish mentor answers and videos on your website: sources, topics, writing, editing, publications, installation and search visibility.

Offers

Sell access to your private spaces with a Stripe account in your name, with no MentorDrop commission.

• Sell access with Stripe: offers, buy links, subscriptions, installments, refunds and purchased access.

Shared setup

These guides apply across drops:

• Spaces and client access: private and open spaces, access periods, CSV imports, client profiles and program copies.
• Team and account settings: roles, invitations, space rosters, language, branding and integrations.
• Knowledge Rooms: choose answers for Q&A, Qualify and Articles to reuse.
• Sharing and embedding: links, QR codes, widgets and automated access from your platform.
• Pricing and plan limits: team seats, credits, storage, playback and the free trial.
• Client privacy and data: who can see each submission and how information is handled.

Help

• Solve common problems: checks organized by access, Q&A, Library, Events, Qualify, Articles and billing.
• Frequently asked questions: short answers about the product, plans and common decisions.

The screenshots in these guides show Launchpad Mentoring, a fictional mentoring business created to document MentorDrop. The names, clients and conversations are examples, not customer testimonials.

Vocabulary

These guides always use the same words:

• Account: your MentorDrop account. It holds your team, your spaces and your clients.
• Space: a program, membership, cohort or course. It defines who has access to what and which mentors answer its sessions.
• Session: the place where submissions are sent and your team answers. It belongs to one space and has its own dates and rules.
• Library: pieces (a video, a text or a worksheet, with their materials) organized into sections, with progress and opening rules in each space.
• Event: a live date in a space, with a room link and, optionally, registration, questions and a recording.
• Flow: a Qualify voice interview, with questions, checks and outcomes.
• Offer: a paid way to access one or more private spaces, using your Stripe account.
• Similar answers: the per-session option to show the sender earlier answers from your team before a mentor replies.
• Articles source: the session, library or knowledge room whose answers and videos some articles are written from, grouped by topic. Recordings are never published.
• Publication: a page of your website showing the articles of one or more sources.
• Knowledge room: a set of sessions and libraries whose answers and videos Q&A, Qualify and Articles can reuse.

Contact

If something is missing from these guides, write to hello [at] mentordrop.com. The legal pages are the Privacy Policy and the Terms of Service.