Offers

Sell access with a Stripe account in your name

Last reviewed: 2026-10-30 · MentorDrop

An offer sells access to one or more Spaces in your account. You choose its price and how it is charged, buyers pay on Stripe, and MentorDrop gives them access once the payment is confirmed.

Only private spaces can be sold. An open space lets people join freely and cannot be in an offer that is switched on. Close it before adding it to an offer. To open it, switch off the offers that include it or remove it from them; while Stripe can still charge for it (a subscription or installment plan still being paid, or a checkout still open), it stays closed. See spaces and client access.

Quick answer

A Stripe account in your name. Payments go straight to it; MentorDrop takes no commission on your sales.
Every paid plan. The free trial does not sell: choose a plan in Billing and you can sell once the payment is confirmed. If you cancel the plan, you keep selling until its paid period ends and Offers shows the day your account closes.
One payment, a monthly or yearly subscription, or 2 to 24 monthly installments.
Buyers get access and a welcome email. You do not add each buyer by hand.
Offers and purchases live in Studio › Offers. Refunds, disputes and cancelling recurring payments are done in Stripe.

1. Before you connect

MentorDrop creates a Stripe account in your name when you connect: it is yours, with its own Stripe Dashboard, in the country you choose, which can't be changed later. If you already have a Stripe login in that country, Stripe lets you reuse its details.

New offers take the default currency of the connected account once your details are complete in Stripe, and an offer keeps its currency once created. Every currency Stripe charges in works: prices in euros or dollars take up to two decimals, prices in currencies without decimals, such as the yen, are whole amounts.

Prices, taxes, invoices and your terms of sale are yours. The offer form shows prices as Taxes included: enter the total you want to charge. MentorDrop does not calculate or file taxes on your sales.

2. Connect Stripe

Open Studio › Settings › Integrations.
On the Payments tab, in Payments with Stripe, choose your Country, press Connect with Stripe and complete your details on Stripe.
Back in Integrations, check the account's status.

If Stripe still needs your business details, you see Setup pending: press Complete in Stripe. Until then you cannot create offers. If Stripe has paused payments (Payments paused), press Review in Stripe. Once it shows Ready to take payments, your offers can be bought and Open Stripe takes you to your Stripe Dashboard.

The card shows your Stripe account ID and, once Stripe confirms it, its Country.

If Studio asks you to choose a plan, choose one in Billing: selling opens as soon as the payment is confirmed.

3. Create an offer

Open Offers and press New offer.
Choose the Spaces.
Write the Name: buyers see it in Stripe and in their email. If you choose a single Space, the name follows that Space's until you type another.
Choose How it is charged: One payment, Monthly, Yearly or Installments.
Enter the Price. For Installments, enter Each payment and the Number of monthly payments, from 2 to 24, and check the total shown.
Press Create offer.

The price is charged in your Stripe account's currency. The price must be at least the minimum Stripe charges in the offer's currency: 0.50 in most, such as euros or dollars, and ¥50 for an offer in yen. A new offer is switched on as soon as it is created.

For installments, the first payment is charged at checkout and then one a month; Stripe stops after the last one.

If you sell more than one subscription or installment plan, keep Stripe's one-subscription-per-customer limit off (Stripe › Settings › Checkout): with it on, someone who already has one cannot buy another.

4. Finish the offer on its page

The offer's page shows its Spaces, What's included, Price, Access terms, Sale dates, Order bump and Upsell. Press Edit on any of them.

What's included: one line shown when the buy link is shared and at Stripe checkout.

Access terms for One payment and Installments:

Option	What you enter
Forever	Nothing: access has no end date.
For a time	A Length from 1 to 3650 and a Unit: Months or Days. It counts from the payment, or from the first payment for installments; if the buyer still has access with an end date to any Space of the offer, it counts from that end.
Until a day	The Last day of access, the whole day in your account's time zone.

Paying the last installment does not restart or extend that length.

For One payment and Installments, Access terms also sets Support: Same as access, For some months (1 to 120, counted from the purchase), Until a day (the Last day of support) or No support. Once support ends, the client still gets in and reads what they have, but can no longer send questions or write in their own (on questions about a library video they still get automatic answers, but nothing reaches the team), cannot enter new lives of a Space that is not open, and their worksheets count as done when sent, with no review. If your team asks them for more information on a question they sent before, they can still reply. During the 7 days before, their home page tells them when it ends. On a subscription, support lasts as long as the access.

So someone who buys another 30 days before their access ends keeps the days they had left: with access until 17 Nov, the purchase gives them until 17 Dec. Every Space of the offer, including ones they did not have yet, gets that same date. If they are signed in, before paying they see You have access until 17 Nov 2026. With this purchase, until 17 Dec 2026. above Stripe's pay button. Offers until a day, forever offers and subscriptions do not add up.

For a subscription, access lasts while the subscription is paid (Access while subscribed). You can add Free trial days, from 1 to 730: the card is asked for at checkout and first charged when the trial ends. Installment plans have no free trial.

Sale dates: On sale from (empty: from now) and On sale until (empty: no end). Checkouts stop opening 30 minutes before the sale ends, and 30 minutes before the access you sell ends when it ends on a fixed day.

Order bump: another one-time offer in the same currency that buyers can add with one click on Stripe's payment page. It is charged once.

Upsell: another offer shown on the thank-you page once the payment has gone through, if it is on sale and includes a Space the buyer does not have yet. It must include at least one Space this offer doesn't: whoever buys this offer already has its Spaces.

For 30 minutes after the payment, in the browser they paid in, the buyer can add the upsell with one click on the card they just used: Pay €97 with Visa •••• 4242. Above the button it says they are only charged if they press it and asks for the waiver of the right of withdrawal when you or the buyer are in the EU, the European Economic Area, the UK or Switzerland. It works for one-time and subscription upsells (free trial included), not installment plans, when this offer is one-time or a subscription. For that, this offer's payment keeps the card and says so next to Stripe's pay button: in the EU, the European Economic Area, the UK and Switzerland only if the buyer ticks Stripe's box to save it (a subscription too); elsewhere Stripe says it keeps it. If the bank asks to confirm the payment, the buyer confirms on their bank's page and comes back to the thank-you page. Back without finishing, they can Continue at your bank or Cancel and use another card. Once the upsell can no longer be added with one click (switched off, the 30 minutes over), the page says so and charges nothing. If the card can't be used again, or the buyer prefers another one (Use another card), buying it opens its own checkout. It is a separate sale, with its own welcome email and its own charge in Stripe; refunding it leaves the first one alone.

Duplicate offer, in the offer's menu, starts a new offer from this one.

The offer's page and the Offers list have its Buy link: press Copy link. It uses your MentorDrop address and takes the buyer straight to Stripe's payment page.

Put it on your sales page, in an email, a message or a button on Kajabi, Hotmart or WordPress. Buyers pay on Stripe, outside the embedded Space. If the buyer goes back from Stripe without paying, they return to the site where they clicked the link, or to your page if their browser doesn't say which.

Your clients buy through the buy link: a Space's page doesn't sell. Share it when the Space is free or with people who already have access. The one exception is someone who had access and lost it: if a subscription that includes that Space is on sale, they see Buy access, which goes straight to its checkout (not inside another platform).

The thank-you page can show your Upsell.

A signed-in client who already has every Space of an offer is shown the way in instead of another checkout.

If someone pays a one-time price for something they already had (for example, not signed in and with the email of an earlier purchase), the price of that part goes back to them automatically. The offer and the order bump count separately: each is already theirs when all its Spaces were, bought or given by hand, with no end date or, for an offer until a day, until that day or later (an offer for a time always adds), and it opens no library kept for buyers of a sales period.

If they already had everything they paid for, the whole payment goes back. The thank-you page says You already had access: we have refunded your payment. with the button to go in, they get an email explaining it instead of the welcome email, and Sales shows Refund pending: already had access until Stripe confirms the refund, then Refunded: already had access.
If they had only part of it (the offer or the order bump), that part's price goes back, their welcome email says so, and Sales notes it on the sale: "Already had", that part's name and "refund of its price pending", which becomes "its price was refunded" once Stripe confirms the refund.

Something similar happens with a subscription or installment plan when the same person already has another of the same offer that still gives them access (for example, they paid twice in two tabs): the new one is canceled in Stripe, what its first invoice charged is refunded and they get an email explaining it. Sales shows it as Canceled: already subscribed or Plan canceled: already had it. It does not apply to one-click upsells.

Switch off stops new purchases; a buyer already on Stripe's payment page can still finish paying, and if they don't, that checkout closes on its own when it expires. Switch on opens purchases again when the other conditions allow.

6. Change an offer that has sold

Once someone has bought an offer:

How it is charged, and the number of installments, cannot change.
You can add Spaces, and past buyers get them too. Removing a Space only changes new purchases: whoever bought it keeps it.
A new price applies to new purchases: anyone who already bought, or is in the middle of a checkout, keeps theirs.

Create a new offer (or duplicate this one) when you need terms the sold offer cannot take.

7. What the buyer sees

The buy link opens Stripe's payment page with the offer and its terms. There the buyer can add the order bump.

Stripe then sends them back to your thank-you page, which shows the purchase once it is confirmed, or a waiting message until then. If the subscription starts with a free trial, it says when the trial ends and when the first charge will be. That page does not sign anyone in.

MentorDrop gives the access and sends a welcome email confirming the purchase: what they bought and at what price (with the order bump, if added), the Total paid or, if it starts with a free trial, when and how much the first charge will be, the withdrawal waiver if they accepted it at checkout, and the Spaces they can now enter. Enter now is a personal, single-use link; later, the client opens your page with their email and the code they receive.

If the buyer was signed in on your page when checkout opened, the access goes to that account; otherwise, to the email used on Stripe.

For recurring purchases, buyers go to My account, under Subscriptions (or Installment plans, or Subscriptions and installment plans when they have both):

Manage subscription opens Stripe's portal to see invoices, change the card or cancel at the end of the period.
Manage payments opens the portal for an installment plan: card and invoices, without cancelling the plan.

Both need your Stripe account to stay connected. Manage subscription is offered while the subscription still gives access; Manage payments only while the plan is still being paid, and it disappears once the last installment is paid.

8. Follow your sales

Open Studio › Offers › Sales. Payments received is the default view; in Show, choose Every checkout started to include checkouts that were not completed.

Each sale shows the buyer, the offer, the amount and its status. Subscriptions show when they renew or end; installment plans show how many payments are paid. Refunds and disputes appear next to the sale. View in Stripe opens the payment or subscription there.

Remove access takes away the access given by a one-time sale or by an installment plan Stripe no longer charges (paid in full or ended unfinished). On a subscription, or an installment plan still being paid, it removes only the order bump: the main access follows the charges, so cancel them in Stripe. It does not refund the payment, and access from another purchase or given by hand stays. Restore access gives back the access that sale gave, as it was: its libraries and the spaces added to the offer since. A later full refund or lost dispute ends it. It is offered for access you removed and for installment plans Stripe stopped after a failed payment, until their access would have ended, unless all the money went back or a dispute was lost.

9. Refunds, disputes and failed payments

What happened	What happens to access
Refunds and lost disputes together give back the whole one-time payment	The access from that purchase ends. Other valid access stays.
A partial refund, an open dispute or a dispute lost for part of the amount	Access stays.
A subscription or installment payment is refunded or disputed	Access keeps following the subscription or the plan, and future charges continue: cancel in Stripe if that is what you want.
Refunds and lost disputes together give back all an installment plan charged, once it is paid in full or restored	The plan's access ends.
The first recurring invoice is refunded in full	An order bump bought on that invoice loses its access; the main access follows the subscription.
A renewal fails	Access continues up to 7 days after the last paid period, and ends sooner if Stripe marks the subscription unpaid, paused or ended.
An installment plan ends before it is paid in full	Its access ends. Paid in full, access lasts as the offer said.

Refunds are made in Stripe. Access changes when Stripe confirms them, which may take a moment.

10. Disconnect Stripe

In Settings › Integrations, Payments tab, press Disconnect, read the warning and type your account's address exactly as shown (Type … to confirm) to enable Disconnect.

Disconnecting stops new purchases, and MentorDrop loses access to that Stripe account for good: connecting again creates a new Stripe account. It does not close your Stripe account, refund anything or cancel subscriptions and installment plans.

One-time purchases and installment plans paid in full keep their access. Subscriptions and installment plans still being paid keep it only until their last paid period plus 7 days, even if Stripe keeps charging: cancel them in Stripe.

If your MentorDrop subscription ends, your account becomes read-only: no new checkout opens and clients, buyers included, can no longer ask questions or play videos, while Stripe keeps charging recurring payments. The details are in the Terms of Service.